At Clohoo® Shoes, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you visit our website or make a purchase from us. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
What Information Do We Collect?
We collect information from you in two ways: directly from your input and automatically through website cookies and related technologies.
Information You Provide to Us
When you visit our website, make a purchase, or interact with us, we may ask you to voluntarily provide personal information that could identify you or allow us to contact you, such as:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Photos (for custom shoe orders)
- Shoe size and fit preferences
- Reviews and feedback
Automatically Collected Information
We also automatically log information about your visit by using cookies, web beacons and related technologies. This includes:
- Browser name and version
- Operating system
- IP address
- Website access times
- Pages viewed
- Links clicked
- Website navigation patterns
- Information about device used
This data helps us analyze website traffic, understand user needs and improve our website experience. We do not use this data to identify individuals. You can disable cookies in your browser settings but it may affect your ability to use our website.
How Do We Use Your Information?
We use your personal information to:
- Process orders and returns – We need name, address, contact and payment details to complete purchases, shipping and any requested returns.
- Provide customer service – We use contact details to respond to queries, concerns and complaints. Conversation transcripts may be saved to improve support.
- Send email updates – We may email newsletters, promotions or surveys if you opt-in to receive such messages. These messages have easy unsubscribe links.
- Improve our products and services – We analyze trends from orders and feedback to better meet customer needs and preferences. No individuals are identified.
- Prevent fraudulent behavior – We may use information to detect and prevent fraud and abuse during account registration and checkout.
- Comply with legal obligations – We use data to comply with financial reporting, tax, customs or other legal duties.
- Improve our website – We track site analytics to understand usage patterns and troubleshoot issues to improve site performance and design.
When Do We Share Your Information?
We will not share your personal information except in the following circumstances:
- With service providers – We may share info with companies that provide services on our behalf like payment processing, order fulfillment, email delivery and marketing automation. These companies do not have rights to use data beyond contracted tasks.
- For custom shoes or products – If you order custom shoes or products, we may share necessary details with partner shoemakers or suppliers to complete your requests.
- During business transitions – If we are acquired by another company or assets are sold, customer info would likely be transferred. You will be notified if this occurs.
- To comply with laws – We may be obligated to disclose data if required by law or legal processes like court orders or subpoenas. We make efforts to oppose requests we believe to be invalid or excessive.
We do not sell or share your personal information for any purposes not outlined here.
How Do We Protect Your Data?
Clohoo® Shoes takes precautions to secure and protect your personal info against unauthorized access, loss or destruction including:
- SSL Encryption of data in transit
- Required password access to systems containing private data
- Restricted employee access based on roles
- Secure cloud data storage and backups
- Regular software updates, security reviews and audits
- Anonymization of aggregated analytics data
While we aim to protect your information, no method of storage or transmission is 100% secure. We cannot guarantee absolute protection. You play a role by taking security precautions with account credentials, computers and mobile devices.
International Data Transfers
We are headquartered in the United States and have service providers worldwide. By using our website or providing your information, you consent to the transfer of data globally. All providers adhere to data protection requirements for international transfers. If you are accessing our website from the EU or EEA, see our GDPR Compliance Statement.
Your Rights Over Your Information
At Clohoo® Shoes, we respect your ownership of your personal data. You have these rights related to your information:
- Access / Update / Correct – Keep data current by accessing or updating your account at any time
- Delete – You can delete your account and associated data by emailing [email protected]. We may retain info if required by tax laws.
- Object to processing – You can ask us to stop using all or some of your info for specific purposes.
- Transfers – If you reside in the EU/EEA, you can request your data be transferred to you or another company.
- Restrictions – You can ask us to restrict processing of your information in some circumstances. Fulfillment may be limited as a result.
- Complain – You can lodge a complaint about our privacy practices by emailing [email protected]. You may also complain to your country’s data protection authority.
To make a request regarding your personal information, please contact us specifying your needs at [email protected]. We will make reasonable efforts to comply with your request unless it prevents us from meeting legal obligations.
Retention of Your Data
We keep your personal information only as long as needed for business purposes and to meet regulatory obligations. When no longer required, we securely destroy it or delete identifying details. Here are typical data retention periods:
- Orders and purchase history – 10 years
- Account info like name, email, address – 6 years after account closure
- Marketing data like email opt-ins – Until unsubscribed
- Website activity for analytics – 26 months
- Payment and financial data – 10 years
Use of Website by Minors
Clohoo® Shoes does not knowingly collect information from minors under 16 without permission from a parent or guardian. If you believe we may have information from a minor without proper consent, please contact us.
Changes to This Policy
We may occasionally update this Privacy Policy as needed to reflect changes in law, our business practices, site functionality or technological advancements. We encourage you to check this policy for changes whenever interacting with us or submitting information. The effective date will update if changes are made.
How to Contact Us
If you have any questions about this Privacy Policy or your rights, please contact us:
Email: [email protected]
Phone: 904-252-7343
Address: 3959 Brannon Avenue, Jacksonville, FL
Thank you for choosing Clohoo® Shoes. We appreciate you trusting us with your footwear needs and personal information.
Effective Date: March 01, 2023